Shipping & Delivery
What countries do you ship to?
We ship to over 180 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How long will it take to get my order?
Shipping time varies by location & customs clearance on your country. These are our estimates for Standard Shipping:
| Location | *Estimated Shipping (Standard) |
|---|---|
| Japan, Korea, South East Asia | 1-5 business days |
| Hong Kong, China, Other Asia Region | 6-10 business days |
| United States, Canada, Europe, Australia, New Zealand | 13-18 business days |
| Mexico, Central America, South America | 13-18 business days |
*This doesn’t include our 1 – 3 business days order processing time.
What shipping methods are available?
Standard shipping:
Carbon Neutral / e-Packet.
Express shipping:
DHL / FEDEX / Carbon Neutral Priority
What about customs?
We are not responsible for any customs or duty fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Learn more on our shipping & delivery
How long does order processing take?
It takes 1 – 3 business days for order processing.
Exchange and Returns
What is your Exchange or Return policy?
Any product purchased from REPOSEJP.com are allowed to be return or exchange within 10 days from the date of tracking delivered.
However, you will need to be responsible for return shipping cost, & re-shipping cost to your delivery address.
All goods returned must be in original condition, non-used, intact packaging. Failure to do so may lead to reject of exchange or refund.
How can I return a product?
Items sold are non refundable & returnable.
However, you can return for an exchange with other item or size within 10 days from the date of tracking delivered.
Learn more on Refund & Return
Orders
How do I place an order?
- Add your item to cart on any product page
- Click on the cart icon on the top right of the menu to view cart.
- Click checkout.
- Enter your billing info and make payment on the checkout page.
- Done.
What are the accepted payment methods?
International
Debit / Credit Card / Paypal
Japan
Debit / Credit Card
How can I cancel or change my order?
All orders can be cancel or change until they are processed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancel or change.
Who should I to contact if I have any queries?
Feel free to contact us at our email [email protected] for general inquiries, or send us a quick message on our instagram
How do I track my order?
You may track your order at order status page
Do I need an account to place an order?
No, you may checkout as guest. However creating a REPOSEJP.com account allows you to be quickly identified during your visit to the website.
You can also:
- Easily track your order status
- Manage your newsletter subscription preferences
- Take advantage of suggestions for customized products and exclusive content
- Update your personal information
For your safety, REPOSEJP.com does not store your credit card information and will not share your personal information with any third party.
Products
When will you restock?
Batch production yucks!
It couldn’t achieve 100% quality & consistency on every batch. That make us to only release each design for once.
Most of our product will not restock upon sold.
How do I check authenticity of a product?
We are aware of certain low quality fakes circulating the market in Asia.
In 2021, REPOSE JAPAN partnered with Certilogo Inc. to implement authenticity check via their complex tagging & algorithm solution.
Learn how to authenticate at REPOSE Authentic Check