Frequently Asked Question

Shopping Information

When will you restock?

Batch production ‘yucks’, it couldn’t achieve the same 100% quality & consistency. That’s why, we aim to only release each design for once, it will no longer restock upon sold.

 

How long will it take to get my package?

Shipping time varies by location & custom clearance on your country. These are our estimates for Standard Shipping Method:


Location *Estimated Shipping (Standard)
Japan, Korea, South East Asia 1-5 business days
Hong Kong, China, Other Asia Region 6-12 business days
United States, Canada, Europe, Australia, New Zealand 15-25 business days
Mexico, Central America, South America 18-25 business days

*This doesn’t include our 1 – 3 business days order processing time.

Do you ship internationally?

Yes. We provide free shipping to over 180 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What shipping methods are available?

Standard shipping will be shipped by ePacket which takes from 1 – 25 days depending on countries. You can upgrade to express shipping to speed up the delivery by DHL / FEDEX / TNT.

What about custom?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. However, we usually declare the parcel below $18 to help you avoiding taxes from your country.

 

Learn more on our shipping & delivery

How do I check authenticity of a product?

We are aware of certain low quality fakes circulating the market in Asia, In 2021, we partnered with Certilogo Inc to implement authenticity check with QR technology. Learn how to authenticate at REPOSE Authentic Check

Payment Information

What are the payment methods?

International

Debit / Credit Card / Paypal

Japan

Debit / Credit Card

Orders and Returns

How do I place an order?

  1. Add your item to cart on any product page
  2. Click on the cart icon on the top right of the menu to view cart.
  3. Click checkout.
  4. Enter your billing info and make payment on the checkout page.
  5. Done.

Do I need an account to place an order?

No, you may checkout as guest. However creating a REPOSEJP.com account allows you to be quickly identified during your visit to the website.

You can also:

  • Easily track your order status
  • Manage your newsletter subscription preferences
  • Take advantage of suggestions for customized products and exclusive content
  • Update your personal information

For your safety, REPOSEJP.com does not store your credit card information and will not share your personal information with any third party.

Who should I to contact if I have any queries?

Feel free to contact us at our email for general inquiries, or send us a quick message on our instagram

How can I cancel or change my order?

All orders can be cancel or change until they are processed. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancel or change.

How do I track my order?

You may track your order at order status page 

How can I return a product?

You can return for an exchange with other item or size within 7 days from the date of tracking delivered. Learn more on Refund & Return